Return & Exchange

RETURN SHIPPING FEE


We will provide a FREE return for the following types of situations:
Product defects: poor quality materials, zipper defects, rip or tear
Wrong/missing item from the package.
However, we don’t cover the return shipping fee in the following situations:
Unsuitable size/order the wrong size.
Changed mind/Never wanted/No longer needed due to personal reason after we ship the package out or the package has delivered.

Attention:
If you are not sure about the size you need to order, please contact us before purchase.
Due to different shooting environments and monitors’ color bias, color difference is inevitable.
If you changed your mind and never need the item, please inform us before shipping.

 

Exchange Policy


We provide 15 Days from the purchase date hassle-free exchange guarantee. Just let us know which style/size you would exchange. The exchange will be shipped within three business days after receiving the return.

You have the option to purchase a return label from us. Please get in touch with us at service@allthemen.com.



Return Policy


We'll gladly return any unsatisfied item within 15 days of receipt. Just be sure you have not worn or altered it. Attached are tags, and a copy of the ticket will be needed. Eligible returns will be credited to your original form of payment.

You have the option to purchase a return label from us. Please get in touch with us at service@allthemen.com.



Step-by-step Return Instruction


Step 1 - Email

Email service@allthemen.com with your Order Number and reason for the return. We will reply with the return instructions details by email.

Step 2 - Ship

Ship the item back to us in its original, unused condition with its original tags attached, hanger, and bag within 15 days of receipt date for a refund.

The original receipt or a copy inside the package is required.
For any returns of a suit/walking suit, customers need to return all blazers, pants, vests and accessories,
No signature required service is accepted at the return centre.
Allthemen is not responsible for any return(s) sent to any other address or item damaged or lost in the returns process.
If you accidentally send the wrong item to us for return, please get in touch with us as soon as possible. We cannot guarantee your item will be found and returned, and no compensation is provided.

Step 3 - Refund

Refunds are processed within five business days of receiving your return. All refunds are sent directly back to the source of payment.
We reserve the right to refund based on the returned items' condition. We will email your refund details. Shipping is a service, and it is non-refundable. A restocking fee may be processed for packaging, handling, and other restocking costs.
Return shipping is NOT covered.
Clearance SALE items CANNOT be accepted for return of credit or refund.


* Returned to sender or refused packages will be processed as returns. You will receive your refund minus the initial shipping charge.



CONTACT US / EMAIL


Please feel free to contact the Allthemen team for your return.

Email: service@allthemen.com